Service Design: From Insight to Implementation - Marjane Mall - Image 1
166
00DH
332.00 DH
-50%

Service Design: From Insight to Implementation

Livraison

Détails
Frais de livraison à partir de :
Livraison entre le Samedi 4 juillet 2026 et le Lundi 6 juillet 2026

À propos de cet article :

Marque : GENERIC
Vendu par KECHBOOK

Over the past decade, service designers have played an essential role in creating comprehensive, customer-focused products and services. This updated edition of an industry classic highlights the practice’s evolution and broadened impact in the business world. You’ll benefit from new frameworks, tools, and methods, and learn from fresh case studies...

1

Mode de paiement

Paiement par carte bancaire
Carte marocaines
Paiement à la livraison
Paiement en espèce à la livraison
Politique de retours
Note de politique de retour

Description produit

Marque
GENERIC
Titre principal
Service Design: From Insight to Implementation
Editeur
Rosenfeld Media
Type de produit
paperback
Présentation du livre
paperback
Release date
10/21/2025 12:00:00 AM
Langue d'origine
English
ISBN
1959029339
Dimensions
6 x 1 x 9 inches
Nombre de pages de livre
296 pages
Langue - Librairie
English
Résumé
Over the past decade, service designers have played an essential role in creating comprehensive, customer-focused products and services. This updated edition of an industry classic highlights the practice’s evolution and broadened impact in the business world. You’ll benefit from new frameworks, tools, and methods, and learn from fresh case studies that demonstrate the value of service design across service ecosystems.Who Should Read This BookIf you’re involved in business, this second edition of Service Design will help you gain knowledge about how best to serve your customers. The following people would find it especially beneficial: Service designersUser experience designers, graphic designers, or any type of designerProduct and project managersLeaders of organizationsMarketing peopleCustomer service representativesTakeawaysIf you’re new to service design, this book will help you:Uncover the true meaning of service design.Learn how services differ from products.Prototype different service experiences.Measure services and journeys.Make the case for return on investment to an organization with service design.Deploy service design in a business.Show how to design with people, not for them.Understand how to work across time and multiple touchpoints. Read more
Auteur(s)
Lavrans Løvlie, Dr. Andy Polaine, Ben Reason, Jeff Gothelf
Date de parution
10/21/2025 12:00:00 AM