The Schmuck in My Office: How to Deal Effectively with Difficult People at Work

"This is a timely must-read for managers and anyone who has ever had to deal with a difficult coworker; it addresses a ubiquitous problem in a proactive, positive manner that should get the desired results." - Publishers Weekly Everyone has a “schmuck” in their office—-a difficult, disruptive person who upsets the workplace, confuse...