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Difficult Conversations: How to Discuss What Matters Most

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Marque : GENERIC
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The 10th anniversary edition of the classic guide to handling life's toughest conversationsWhat is a difficult conversation?Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful an...

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Description produit

Marque
GENERIC
Titre principal
Difficult Conversations: How to Discuss What Matters Most
Editeur
Penguin
Type de produit
paperback
Présentation du livre
paperback
Release date
3 Nov. 2011
Langue d'origine
English
ISBN
670921343
Dimensions
13 x 2.1 x 19.7 cm
Nombre de pages de livre
352 pages
Langue - Librairie
English
Résumé
The 10th anniversary edition of the classic guide to handling life's toughest conversationsWhat is a difficult conversation?Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. It teaches us to work through them by understanding that we're not engaging in one dialogue but three:- The "what happened" conversation (what do we believe was said and done)- The "feelings" conversation (the emotional impact on everyone involved) - The "identity" conversation (what does this mean for everyone's opinion of themselves)Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences. Read more
Auteur(s)
Bruce Patton, Douglas Stone, Sheila Heen, Roger Fisher
Date de parution
3 Nov. 2011